PRIVACY NOTICE

The Community Of The Good Shepherd (CGS) provides this notice to describe how medical information about you may be used and disclosed and how you can get access to this information.  PLEASE REVIEW IT CAREFULLY.   You do not need to do anything in response to this notice.  This notice is merely to inform you about how we safeguard your information.

I.  Introduction

This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law.  This Notice also describes your rights regarding health information we maintain about you and a brief description of how you may exercise these rights.  This Notice further states the obligations we have to protect your health information.

“Protected health information (PHI)” means health information (including identifying information about you) we have collected from you or received from your health care providers, health plans, your employer or a health care clearinghouse.  It may include information about your past, present or future physical or mental health or condition, the provision of your health care, and payment of your health care services.

We are required by law to maintain the privacy of your health information and to provide you with this notice of our legal duties and privacy practices with respect to your health information.  We are also required to comply with the terms of our current Notice of Privacy Practices.

II.   How We Will Use and Disclose your Health Information

We will use and disclose your health information as described in each category listed below.  For each category, we will explain what we mean in general, but not describe all specific uses or disclosures of health information.

    A.  Uses and Disclosures That May be Made With
           Your Written Consent       

             For Treatment.  Once you have signed our Consent to Use and              
             Disclose Health Information, we will use and disclosure your
             health information to coordinate, manage and provide your health
             care and any related services.  We may also disclose your health
             information among our service coordinators and other staff who work
             at CGS.  For example, our staff may discuss your care at our team  
             planning sessions as a case study.

 In addition, we may disclose your health information to another    
 health care provider (e.g., your primary care physician or a laboratory)
 working outside of CGS.

 For Payment.  Once you have signed our Consent to Use and Disclose Health Information, we may use or disclose your health information so that the treatment and services you receive are billed to, and payment is collected from, your health plan or other third party payer.  By way of example, we may disclose your health information to permit your health plan to take certain actions before your health plan approves or pays for your services.  These actions may include:

Making a determination of eligibility or coverage for health insurance;

Reviewing your services to determine if they were medically necessary;

Reviewing your services to determine if thy were appropriately authorized to certified in advance of your care; or

Reviewing your services for purposes of utilization review to ensure the appropriateness of your care, or to justify the charges for your care.

For example, your health plan may ask us to share your health information in order to determine if the plan will approve additional visits to your therapist.

3.      For Health Care Operations.  Once you have signed our Consent to Use and Disclose Health Information, we may use and disclose health information about you for our operations.  These uses and disclosures are necessary to run our organization and make sure that our consumers receive quality care.  These activities may include, by way of example, quality assessment and improvement, reviewing the performance or qualifications of our clinicians, training students in clinical activities, licensing, accreditation, business planning and development, and general administrative activities.

We may combine health information of many of our consumers to decide what additional services to decide what additional services we should offer, what services are no longer needed, and whether certain new treatments are effective.  We may also combine our health information with health information from other providers to compare how we are doing and see where we can make improvements in our services.  When we combine our health information with information of other providers, we will remove identifying information so others may use it to study health care or health care delivery without identifying specific clients.

We may also use and disclose your health information to contact you to remind you of your appointment.

Finally, we may use and disclose your health information to inform you about possible treatment options or alternatives that may be of interest to you.

4.      Health-Related Benefits and Services.  We may use and disclose health information to tell you about health-related benefits or services that may be of interest to you.  If you do not want us to provide you with information about health-related benefits or services, you must notify the Privacy Officer in writing at 10101 James A. Reed Rd, Kansas City, MO  64134.  Please state clearly that you do not want to receive materials about health-related benefits or services.

5.      Fundraising Activities.  We may use or disclose health information about you to contact you about raising money for our programs, services and operations.  If you do not want us to contact you for fundraising purposes, you must notify the Privacy Officer in writing at 10101 James A. Reed Rd., Kansas City, MO  64134.  Please state clearly that you do not want to receive any fundraising solicitations from us.

B.  Uses and Disclosures That May be Made Without Your Consent or Authorization, But For Which You Will Have an Opportunity to Object.

1.      Facility Directory.  We maintain a limited facility directory within our residential facilities.  This limited information will only be provided to individuals who ask for you by name and may include your name and your general condition.   A statement of your general condition may, for example, may inform a caller of your visitation and telephone privileges, but will not disclose any other type of health information.

When you are admitted to our residential facility, you will generally have an opportunity to object to being included in our facility directory.  If you choose NOT to be included in the facility directory, your directory information will not be provided to a person asking for you by name.  Nor will you be identified as being present in the residential home.

2.      Persons Involved in Your Care.  We may provide health information about you to someone who helps pay for your care.   We may use or disclose your health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death.  We may also use or disclose your health information to an entity assisting in disaster relief efforts and to coordinate uses and disclosures for this purpose to family or other individuals involved in your health care.

In limited circumstances, we may disclose health information about you to a friend or family member who is involved in your care.  If you are physically present and have the capacity to make health care decisions, your health information may only be disclosed with your agreement to persons you designate to be involved in your care.

But, if you are in an emergency situation, we may disclose your health information to a family member or a friend so that such person may assist in your care.  In this case we will determine whether the disclosure is in your best interest and, if so, only disclose information that is directly relevant to participation in your care.

And, if you are not in an emergency situation but are unable to make health care decisions, we will disclose your health information to:

v     A person designated to participate in your care in accordance with an advance directive validly executed under state law,

v     Your guardian or other fiduciary if one has been appointed by a court, or

v     If applicable, the state agency responsible for consenting to your care.

C.  Uses and Disclosures That May be Made Without Your Consent, Authorization or Opportunity to Object.

1.    Emergencies.  We may use and disclose your health information in an emergency treatment situation.  By way of example, we may provide your health information to a paramedic who is transporting you in an ambulance.  We will attempt to obtain your Consent as soon as reasonably practicable after we provide you with emergency treatment.  If a clinician is required by law to treat you and your treating clinician has attempted to obtain your Consent but is unable to do so, the treating clinician may nevertheless use or disclose your health information to treat you. 

2.    Communication Barriers.  We may use and disclose your health information if one of our clinicians attempts to obtain Consent from you, but is unable to do so due to substantial communication barriers.  However, we will only use or disclose your health information if the clinician determines in his/her professional judgment that, absent the communication barriers, you likely would have consented to use or disclose information under the circumstances.

3.    Research.  We may disclose your health information to researchers when an Institutional Review Board or a similar privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your health information has approved their research.

4.    As Required By Law.  We will disclose health information about you when required to do so by federal, state or local law.

5.    To Avert a Serious Threat to Health or Safety.  We may use and disclose health information about you when necessary to prevent a serious and imminent threat to your health or safety or to the health or safety of the public or another person.  Under these circumstances, we will only disclose health information to someone who is able to help prevent or lessen the threat.

6.    Organ and Tissue Donation.  If you are an organ donor, we may release your health information to an organ procurement organization or to an entity that conducts organ, eye or tissue transplantation, or serves as an organ donation bank, as necessary to facilitate organ, eye or tissue donation and transplantation.

7.    Public Health Activities.  We may disclose health information about you as necessary for public health activities including, by way of example, disclosures to:

v     Report to public health authorities for the purpose of preventing or controlling disease, injury or disability;

v     Report vital events such as birth or death;

v     Conduct public health surveillance or investigations;

v     Report to the Food and Drug Administration (FDA) or to a person required by the FD A to report certain events including information about defective products or problems with medications;

v     Notify consumers about FDA-initiated product recalls;

v     Notify a person who may have been exposed to a communicable disease or who is at risk of contracting or spreading a disease or condition;

v     Notify the appropriate government agency if we believe you have been a victim of abuse and neglect.   We will only notify an agency if we obtain your agreement or if we are required or authorized by law to report such abuse and neglect.

8.    Health Oversight Activities.  We may disclose health information about you to a health oversight agency for activities authorized by law.  Oversight agencies include government agencies that oversee the health care system, government benefit programs such as Medicare or Medicaid, other government programs regulating health care, and civil rights laws.

9.    Disclosures in Legal Proceedings.  We may disclose health information about you to a court or administrative agency when a judge or administrative agency orders us to do so.  We also may disclose health information about you in legal proceedings without your permission or without a judge or administrative agency’s order when:

You are a part to a legal proceeding and we receive a subpoena for your health information.  We will not provide this information in response to a subpoena without your authorization if the request is for records of a federally assisted substance abuse program.

10. Law Enforcement Activities.  We may disclose health information to a law enforcement official for law enforcement purposes when:

v     A court order, subpoena, warrant, summons or similar process requires us to do so; or

v     The information is needed to identify or locate a suspect, fugitive, material witness or missing person; or

v     We report a death that we believe may be the result of criminal conduct; or

v     We report criminal conduct occurring on the premises of our facility; or

v     We determine that the law enforcement purpose is to respond to a threat of an imminently dangerous activity by you, against yourself or another person; or

v     The disclosure is otherwise required by law.

We may also disclose health information about a client who is a victim of a crime, without a court order or without being required to do so by law.  However, we will do so only if the disclosure has been requested by a law enforcement official and the victim agrees to the disclosure or, in the case of the victim’s incapacity, the following occurs:

v     The law enforcement official represents to us that (l) the victim is not the subject of the investigation and (2) an immediate law enforcement activity to meet a serious danger to the victim or others depends upon the disclosure; and

v     We determine that the disclosure is in the victim’s best interest.

11. Medical Examiners or Funeral Directors.  We may provide health information about our consumers to a medical examiner.  Medical examiners are appointed by law to assist in identifying deceased persons and to determine the cause of death in certain circumstances.  We may also disclose health information about our consumers to funeral directors as necessary to carry out their duties.

12. National Security and Protective Services for the President and Others.  We may disclose medical information about you to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.  We may also disclose health information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or so they may conduct special investigations.

13. Workers’ Compensation.  We may disclose health information about you to comply with the state’s Workers’ Compensation Law.

III.                Uses and Disclosures of Your Health Information with Your Permission.

Uses and disclosures not described in Section II of this Notice of Privacy Practices will generally only be made with your written permission, called an “authorization.”  You have the right to revoke an authorization at any time.  If you revoke your authorization we will not make any further uses or disclosures of your health information under that authorization, unless we have already taken an action relying upon the uses or disclosures you have previously authorized.

IV.           Your Rights Regarding Your Health Information.

A.     Right to Inspect and Copy.

You have the right to request an opportunity to inspect or copy health information used to make decisions about your care – whether they are decisions about your treatment or payment of your care.  Usually, this would include clinical and billing records, but not psychotherapy notes.  You must submit your request in writing to our Privacy Officer at 10101 James A. Reed Rd., Kansas City, MO  64134.  If you request a copy of the information, we may charge a fee for the cost of copying, mailing and supplies associated with your request.

We may deny your request to inspect or copy your health information in certain limited circumstance.  In some cases, you will have the right to have the denial reviewed by a licensed health care professional not directly involved in the original decision to deny access.  We will inform you in writing if the denial of your request may be reviewed.  Once the review is completed, we will honor the decision made by the licensed health care professional reviewer.

B.     Right to Amend.

For as long as we keep records about you, you have the right to request us to amend any health information used to make decisions about your care – whether they are decisions about your treatment or payment of your care.  Usually, this would include clinical and billing records, but not psychotherapy notes.

To request an amendment, you must submit a written document to our Privacy Officer at 10101 James A Reed Rd., Kansas City, MO  64134 and tell us why you believe the information is incorrect or inaccurate.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request.  We may also deny your request if you ask us to amend health information that:

v     Was not created by us, unless the person or entity that created the health information is no longer available to make the amendment.

v     Is not part of the health information we maintain to make decisions about your care;

v     Is not part of the health information that you would be permitted to inspect or copy;

v      or is accurate and complete.

If we deny your request to amend, we will send you a written notice of the denial stating the basis for the denial and offering you the opportunity to provide a written statement disagreeing with the denial.  If you do not wish to prepare a written statement of disagreement, you may ask that the requested amendment and our denial be attached to all future disclosures of the health information that is the subject of your request.

If you choose to submit a written statement of disagreement, we have the right to prepare a written rebuttal to your statement of disagreement.  In this case, we will attach the written request and the rebuttal (as well as the original request and denial) to all future disclosures of the health information that is the subject of your request.

C.    Right to an Accounting of Disclosures.

You have the right to request that we provide you with an accounting of disclosures we have made of your health information.  An accounting is a list of disclosures.  But this list will not include certain disclosures of your health information, by way of example, those we have made for purposes of treatment, payment, and health care operation.

To request an accounting of disclosures, you must submit your request in writing to the Privacy Officer at 10101 James A. Reed Rd., Kansas City, MO  64134.  For your convenience, you may submit your request on a form called a “Request For Accounting,” which you may obtain from our Privacy Officer.  The request should state the time period for which you wish to receive an accounting. This period should not be longer than six years and not include dates before April 14, 2003.

The first accounting you request within a twelve-month period will be free.  For additional requests during the same 12-month period, we will charge you for the costs of providing the accounting.  We will notify you of the amount we will charge and you may choose to withdraw or modify your request before we incur any costs.

D.    Right to Request Restrictions.

You have the right to request a restriction on the health information we use or disclose about you for treatment, payment or health care operations.  You may also ask that any part (or all) of your health information be disclosed to family members or friends who may be involved in your care or for notification purposes as described in Section II (B)(2) of this Notice of Privacy Practices.  To request a restriction, you must either include it (with our approval) in the Consent for Use or Disclosure Form or request the restriction in writing addressed to the Privacy Officer at 10101 James A. Reed Rd., Kansas City, MO  64134.  The Privacy Officer will ask you to sign a new consent form that includes the restrictions.

We are not required to agree to a restriction that you may request.  If we do agree, we will honor your request unless the restricted health information is needed to provide you with emergency treatment.

E.     Right to Request Confidential Communications.

You have the right to request that we communicate with you about your health care only in a certain location or through a certain method.  For example, you may request that we contact you only at work or by e-mail.

To request such a confidential communication, you must make your request in writing to the Privacy Officer at 10101 James A. Reed Rd., Kansas City, MO  64134.  We will accommodate all reasonable requests.  You do not need to give us a reason for the request; but your request must specify how or where you wish to be contacted.

F.     Right to a Paper Copy of this Notice.

You have the right to obtain a paper copy of this Notice of Privacy Practices at any time.  Even if you have agreed to receive this Notice of Privacy Practices electronically, you may still obtain a paper copy.  To obtain a paper copy, contact our Privacy Officer at 10101 James A. Reed Rd., Kansas City, MO 64134.

 Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services.  To file a complaint with us contact our Complaint Officer at 10101 James A. Reed Rd., Kansas City, MO  64134 at 816-767-8090.  All complaints must be submitted in writing.

Our Privacy Officer, who can be contacted at 10101 James A. Reed Rd., Kansas City, MO  64134, will assist you with writing your complaint, if you request such assistance.

We will not retaliate against you for filing a complaint.

Changes to this Notice

We reserve the right to change the terms of our Notice of Privacy Practices.  We also reserve the right to make the revised or changed Notice of Privacy Practices effective for all health information we already have about you as well as any health information we receive in the future.  We will post a copy of the current Notice of Privacy Practices at our main office and at each site where we provide care.  You may also obtain a copy of the current Notice of Privacy Practices by accessing our website at www.cgshepherd.org by calling us at 816-767-8090 and requesting a copy by sent to you in the mail or by asking for one any time you are at our offices.

Who will follow this Notice

All the staffs in the residential and adult day program will follow this Notice of Privacy Practices.  In addition, these staff members may share health information with each other for treatment, payment or health care operation purposes.